Payment
For Aftermarket orders, payment will only be accepted through PayPal. Customers DO NOT need a PayPal account to make payments and can use a credit card (through the PayPal website) to make payments.
For OE or Dealer orders, payment can be made through PayPal or, if the amount exceeds $ 1200.00 USD, through Bank Transfer. For OE or Dealer orders, PayPal or bank fees may apply.
Shipping
For small parts, shipping is done via DHL. Tracking info will be sent in a confirmation email from BDop Cycling once the shipment has been completed. Orders can be tracked through the link provided in the shipping confirmation email from BDop Cycling. Typical delivery time is 3~5 business days to most places.
Larger orders or orders sent to more remote locations are sent via EMS. Orders can be tracked through the link provided in the shipping confirmation email from BDop Cycling. Delivery times are typically 5~10 business days to most places.
NOTE: Delivery times may be affected by holidays or by unforeseen events like a global pandemic or natural disaster.
NOTE: Shipping charges are for SHIPPING ONLY and do not include any tariffs, duties, customs, brokerage, or other fees that may be incurred for customs clearance. ALL additional fees are the responsibility of the importer of record (the customer).
Returns
BDop Cycling Company, Ltd. will NOT accept the return of used goods. Once the part has been attached to a bicycle, it is considered used and can no longer be returned.
The return process must begin within 30 days of delivery to the customer.
There are 2 (two) possible acceptions:
1. There is a warranty issue, or
2. There is a compatibility issue between the product purchased and the customer’s existing parts for which the purchase was made.
See below for details.
1.Warranty
BDop Cycling Company reserves the right to determine ALL warranties, without exception.
Manufacturing warranties are covered by the factory and are 1 year unless otherwise explicitly stated on the BDop Cycling Website.
For warranty replacements, all costs, including shipping, will be covered by BDop Cycling.
The WARRANTY PROCEDURE IS, AS FOLLOWS:
1. The item is returned to BDop Cycling at the customer’s expense.
2. The item is inspected and/or tested by BDop Cycling and a determination regarding warranty is made.
3. The item is either:
i. replaced, return shipping will be reimbeursed by BDop Cycling, or
ii. a refund is given which covers the original purchase price, plus all shipping.
2. Incorrect Order/Shipment
If an item is received by the customer, and it is NOT the correct item, one of two policies will apply:
1. If the error was made by BDop Cycling, the correct part will be sent immediately, with shipping covered by BDop Cycling. BDop Cycling may ask that the original part be returned. If so, shipping will be covered by BDop Cycling.
If BDop Cycling DOES NOT ask for the part to be returned, we ask that it be donated to a local youth team or, if one exists, any community group that refurbishes bikes for those in need.
2. If the error was an incorrect order, made by the customer, the following procedure applies:
i. The incorrect part(s) are returned to BDop Cycling at the customer’s expense,
ii. Once received, inspected, and restocked, the correct part(s) will be shipped to the customer. Shipping will be covered by BDop Cycling unless expressly stated otherwise.
iii. If the customer requests a refund, ONLY the cost of the part will be refunded and NOT the initial shipping charge.
Privacy
Any data collected, by BDop Cycling, will be used SOLELY by BDop Cycling, to process orders, for shipping, or to process warranty claims. Subscriber information will be retained ONLY to allow occasional promotional emails to be sent and will be used for NO OTHER PURPOSE. EVER.
BDop Cycling considers your information to be COMPLETELY PRIVATE and does not, will not, and will NEVER SHARE or SELL ANY information with any other group, organization, government body, spammers, or anyone else who should just mind their own business.
Customs, Duties, and Tariffs
All customs fees, duties, or tariffs are the responsibility of the importer of record (the customer).
Customs fees are NOT limited to government fees and include: Carrier & Brokerage Fees, such as Customs Brokerage Fees, Disbursement / Advancement Fees, and Storage or Warehousing Fees.
BDop Cycling Company Ltd. has no insight into, advanced warning of, or responsibility for any tariffs or other charges that may be levied or are a result of sudden or unannounced changes in the economic policies of any nation.
This applies to, but is NOT limited to, the removal of the De Minimis Exemption by the United States government or the EU for orders under $800.00USD.
NOTE: As of 01 JULY 2026, BDop Cycling will no longer offer ANY refund for goods or shipping on shipments that are refused due to unpaid tariffs, customs, duties, brokerage or any other fees that are the responsibility of the importer of record (the customer).
